Answers to common questions we get asked. Don't see your question? Tell us and we'll include it here. 

Are there any laws /regulation stopping me from accepting customers BYO cups or containers?

There are no legislative requirements preventing customers from using their own containers. We emphasise that neither the Queensland Food Act 2006 (the Act) or the Australia New Zealand Food Standards Code 2003 (the Code) places any legislative requirements that would prevent a business from using a container provided by a customer to store or package food purchased.

If a reusable cup is presented to me dirty, do I have to use it or should I refuse it?

It is likely that someone will present you with a dirty cup so it is good to prepare a response. Some stores will turn away these customers, stating "We can't serve our coffee in a cup like that" or "We want to maintain a consistent taste with our product so we can't use that cup". We suggest that instead of turning away a potentially loyal customer you can approach it in the following ways:

  • Here, let us wash your cup for you (hand wash)
  • Have a few spare cups available (why not branded ones) to swap with their cup and swap back on their next visit.

Does food have to be individually packaged or covered, for e.g., premade food like muffins or sandwiches?

A food vendor must ensure that food on display is protected from contamination. This can be achieved in several ways, including, but not limited to:
1. Individually packaging the food
2. Storing the food in a display cabinet
Referencing Section 3.2.2 Division 3 (6) of the Code, a food business must, when storing food, store the food in such a way that:
a. it is protected from the likelihood of contamination; and
b. the environmental conditions under which it's stored won't adversely affect the safety & suitability of the food.
This means that food vendors can find ways to sell their food without pre-packaging it or wrapping it in plastic wrap.

Note: Information provided by Gippsland Unwrapped and modified to suit South Australian businesses.